Contact Us
you have a question, request, or feedback - our team is here to help.
We care about our customers, our colleagues, and our wellbeing with our Customer Service Charter defining our commitment when you contact us.
In return, we ask that you treat our staff with courtesy and respect. Abuse, threats, harassment, discrimination, or violence will not be tolerated by the City and may result in limited or refused service.
We are Better Together - through respectful and collaborative communication.
✉️ Email Us
General Enquiries: info@armadale.wa.gov.au
Media Enquiries: media@armadale.wa.gov.au
📞 Speak With Us
Phone: (08) 9394 5000 Hours: Monday to Friday, 8.15am - 5.00pm (excluding public holidays)
🏛️ Visit or Write to Us
In Person: Administration Centre 7 Orchard Avenue, Armadale WA 6112 Open Monday to Friday, 8.15am - 4.45pm (excluding public holidays)
Postal Address: Locked Bag 2, Armadale WA 6992
🌐 Accessibility Services
National Relay Service (NRS): For our customers who are deaf or have a hearing or speech impairment and may require assistance. Visit www.accesshub.gov.au
Translation and Interpreting Service (TIS) National: If you need to contact us in your language, call 13 14 50 and ask to speak to the City of Armadale on (08) 9394 5000. Learn more at www.tisnational.gov.au
💬 Feedback
At the City, we value your feedback. Whether it's a compliment, complaint, or suggestion - your input helps us improve the services we deliver to our customers and the community.
Our Customer Feedback Protocol outlines how we manage and respond to feedback, including timeframes, escalation processes, and your rights when making a complaint..
